5 Ways to Use Email Marketing Effectively

newslettermarketing-(1)

Your relationship with your customers or clients is build trust and communication, like any relationship. Creating a successful business is done by nurturing and building these relationships. Email marketing can help you get there, but only if you’re doing it correctly. Usually a newsletter is not perceived as a marketing ploy. It is viewed more as a means of communication and news publication. Newsletters communicate trust, not a blatant advertisement. By being the source of quality content, you further build trust. This sets you apart from the marketing efforts of pushing a sale.

Email is effective because it’s permission-based. The people on your email list have signed up get get message from you. They have bought in. Add to this the prevalence of smartphones and tablets, they’re always listening. In fact, email is the number-one activity for people on their phones. Keep in mind, when people read email on a mobile device they do it quickly. That means your emails must be powerful enough to grab attention.

Here are five ways you can use email marketing to build customer relationships:

  1. Be Consistent

To stay connected, send them a regular newsletter. If you say you’ll send a weekly newsletter, make sure you deliver it weekly. If and when they have a problem that your business can solve, you will be top of mind.

  1. Meet Customer Needs and Lessen their Pains

Having a relationship with your customers means you know who they are on a personal level.  It starts with gaining an understanding of who your customers are, what their needs are, what struggles they experience, and what success looks like for them. Send your customers highly relevant content that satisfies their needs and interests and solves their pains. The more you know about your customers, the better equipped you’ll be to provide them with the content they’re looking for.

  1. Be Clear and Direct

Being clear and direct in your emails to your customers only strengthens your relationship. When they sign up to receive emails from you, tell them exactly what they can expect to receive from you. Tell them what their benefit is to signing up for your email. What’s in it for them? When you send emails, make sure you tell subscribers what you want them to do with a clear call to action.

  1. Reward you Email Subscribers

Another great way to strengthen customer relationships is to ensure that your customers know you value them. Who doesn’t love to feel important and appreciated? By rewarding your customers with exclusive content, information, discounts, etc., you deepen the relationship you have with them.

  1. Be Authentic

Customers appreciate authenticity from businesses. It builds trust, and they’ll stick with you if you are real with them. Make sure your emails convey an authentic and real approach. You will start to see how much this can strengthen the relationship you have with your customers.

 

Note: As many of you know, CASL, Canada’s Anti-Spam Legislation, came into effect July 1st, 2014. All email addresses you send to must be permission-based, meaning the subscribers specifically opted-in to receive your communications. CASL allows for what they call “implied consent,” where you have a business relationship that would require contact. For example, customers, clients, donors, supporters, volunteers or members of an organization from within the past two years. They also allow you to mail to addresses that are published on websites, as long as there’s nothing saying not to send email. Make sure to read all the rules before sending your first email campaign.

Do you use email marketing for your business? What tips can you share that has worked for you?

 

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New Online Social Media Marketing Workshops for 2020

Are you stepping up your social media marketing in 2020? 

We all know the importance of social media marketing in today’s marketing world, but not all of us can keep up with the ever-changing landscape of all the social media tools. 

Learn how to create an engaged community around your business with social media marketing. Learn how to attract your targeted audience, provide value for followers, promote your brand, and set up targeted advertising campaigns on platforms like Facebook and Instagram.

Sherry Crummy at Crummy Media Solutions is offering 4 new online social media marketing workshops that you can take individually or package together. Sherry has been training and coaching businesses on how to make the most of their online marketing efforts for over 8 years. 

Workshop #1 will be all about Facebook Marketing – How to connect with your audience in 2020

Workshop #2 is taking on Linkedin for your business. How to make real connections that will make a difference in your business. 

Workshop #3 is where we dive deep into your digital marketing and social media goals for 2020 and develop a strategy around it. Figure out your unique selling proposition and get your messages out there. 

Workshop #4 will be all about Instagram Marketing and showing you how to improve your presence, rock the new features to grow your audience. 

Instagram is one of the most important and most powerful marketing channels of our time. Most successful brands are primarily thinking first and foremost about how this visual social channel is going to help propel their brand.

Facebook Marketing – How to connect with your audience in 2020

Tuesday, March 10 at 10 am – 12:00 pm

Learn about all the important aspects of Facebook Marketing in 2020 during this hands-on workshop.

As a small business owner, the greatest challenge trying to wear all hats, and marketing is often put the back burner or not planned strategically to see results.

This workshop will guide you in using the best practice through to creating content strategy’s and planning that will take your Facebook Marketing to the next level.

This workshop will show you the fundamentals of Facebook Business Marketing which includes: Facebook business page revamp to maximize business exposure, business page best practices, generate Likes, ROI, analysis of your market, boosting and advertising basics, strategic planning, content planning, creative social designing tools and time at the end for your questions.

Cost: $29
Workshop via Zoom

or Social Media Marketing series = $99

Facebook Marketing for Business  – $29 + HST






Leveraging LinkedIn For Business Growth Workshop

Tuesday, April 7, 10 am to 12 pm

LinkedIn is an amazing B2B marketing tool if you use it correctly. It is not just a place to store your online CV or search for jobs. It is a business imperative to have a great presence on LinkedIn.

At this hand’s on session, Sherry Crummy will show you how LinkedIn can benefit you, your company and brand.

We’ll start from the beginning and discuss:

– What LinkedIn is and why you should be using it;
– How to create a great personal profile;
– How you can use it to build the relationships that are key to your success; and
– Tips and techniques for LinkedIn best practices

After leaving this session, you will:

  • Have created a LinkedIn account, if you don’t have one
  • Create/update a profile that creates the right professional impression
  • Optimize your profile so you are found by people looking for your skills
  • Understand LinkedIn etiquette so you are confident when using LinkedIn
  • Connect with others via LinkedIn
  • Learn how to use groups and engage with other members

What you need:

  • join the workshop via a laptop or desktop computer.
  • a headshot photo on your computer to upload onto your profile (preferably in .jpg file format)
  • your resume and two paragraphs about your experience and skills on your computer

If you have a profile, you will need to know your password.

Workshop via Zoom

or Social Media Marketing series = $99

Leveraging LinkedIn For Business Growth  – $29 + HST






Facebook Advertising – Beyond the Boost Button

Tuesday, May 12, 10 am – 12 pm

Learn how to leverage the most powerful tools in Facebook and manage ad campaigns more efficiently. This workshop explores Facebook Business Manager to make data-driven decisions and refine your business’ advertising.

Topics include:

  • Creating custom Audiences
  • Building Custom Audiences
  • Using Facebook Creative Hub
  • Ad Reporting
  • Allocating Your Ad Budget
  • How to Measure Success

Requirements: Must have already have a Facebook Ad account set up.

Workshop via Zoom

or Social Media Marketing series = $99

Facebook Advertising – Beyond the Boost Button Workshop – $29 + HST






Instagram for Business – Building your Brand -101

Tuesday, June 10 at 10 am – 12:00 pm

This workshop will involve practical and hands-on learning which will ultimately show you how to build an authentic and genuine Instagram presence to grow your business.

The focus will be on:

  • What does Instagram offer that other social networks do not?
  • Who is your target audience?
  • Which members of your audience are active on Instagram?
  • How can you partner your Instagram marketing plan with other social strategies?
  • Creating a profile and grid aesthetic which works for you
  • The strategy of #Hashtags – How to use the right hashtags and @ mentions
  • Content planning and scheduling
  • Posting to drive engagement that truly connects
  • An overview of Instagram Stories
  • Reviewing Instagram Analytics.

It is designed for those that have some knowledge of Instagram (ideally have the business account set up and running, though that is not essential) but want to learn how to unlock its full potential with the addition of new functionality and increased strategic understanding.

Course requirements:
Basic familiarity with Instagram and an Instagram account
Smartphone with a running Instagram account.

Workshop via Zoom

or Social Media Marketing series = $99

Instagram for Business – Building your Brand -101 – $29 + HST





 


Get all 4 Social Media Marketing Workshops for only $99





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Tips for Planning a Successful Website

websiteplanUpdated for 2020. Originally published on May 10, 2015, in the Smiths Falls HomeTown News. 

The importance of a strong website to promote your business is paramount. It acts as a sales agent for your business, greeting your visitors during each visit.

If your business does not have one, it is time to think about your marketing goals. Your website is your marketing hub and a tool that should be maximized to its full potential. Launching a new website is exciting, a little scary at times, and can be overwhelming to think about. As the old adage goes, if you fail to plan, you plan to fail. Building a website without a plan is like constructing a building without blueprints. Here are some key components to consider:

 

What is the goal of your website?

Think strategically on what is your website’s role, what content goes into it, so it’s crystal clear what you want the new site to do. Put yourself in the shoes of your customer and design your information architecture, what should be their action points? For example; sign up for your newsletter, buy your products or rally behind a cause. Who is your target audience? Set measurable, specific goals for your website that are in line with your marketing goals.

An analytics tool like Google Analytics will allow you to monitor your website’s performance over time.

 

What is lacking in your current website?

Ask your current users what they like and dislike in the current website, any common complaints from frequent visitors. A lot can be learnt from Google Analytics, where are the users spending the most time, where is the exit point, where are they going from your site. Follow the facts and don’t assume here. Is it mobile-friendly? Updates to the Google Algorithm means that all websites need to be an adaptive or responsive design for mobile devices. If they are not, they may not show up in a Google search on these devices, which can greatly hurt your business.

A Content Management System (CMS) is a must today, you can add, modify, delete your photos, text, pages, sections and be in complete control of your content on the fly. The most common CMS tool is WordPress. 

A free tool like Website Grader will give you the basics to grade the performance and usability of your website. It grades the structure of your website, whether it is mobile-friendly, the search engine optimization (SEO), and the security of your website. It is a great place to start when reviewing your current website. 

Is your current site helping you reach your marketing and sales goals? If not, you will have to consider not only the functionality and usability but the messaging and whether there are clear calls-to-action.  

 

Create a Content Strategy

What kind of content will you be displaying on your website? Content is basically anything that gives your visitors information. It can include but is not limited to: blog posts, documents, video, pictures, embedded social media feeds.

Your content strategy is the way that you plan to present your content over time. For instance, you may want to publish two blog posts a month, regular news posts or a regular report. Since content is such a vital aspect of a website, bring in help if you need it. Hire a writer who is experienced with writing for the web, and invest in some professional looking pictures of your business and staff. Also, you are a better writer than you think you are, don’t let that hold you back from creating content. If you are more comfortable, do a video, embed it on the website, and hire someone to transcribe the video to create the post content. 

Probably the most important aspect of website ‘structural design’ is how you breakdown the content into logical sections (Main Areas, Pages, Headers, Sub-Headers, etc). A major aspect of usability for a website is the need for people to be able to find what they want, and quickly. Logical, practical and sensible navigation is essential if your site is to succeed.

Create a sitemap diagram or use cards. A sitemap is like a flow chart and shows how users move from one page to the next. Use the site map diagram or cards to show how you envision the web page hierarchy and connectivity. Think about the end-user and not how you would like to see it, ask your website developer for assistance, as they have experience with how user’s view web content.

Have some content ready before you start building a new website. It will be much easier to see how the website style looks if you have your actual content instead of blank pages. You don’t need to everything ready, but it will look much better in mockups if you have some copy and images. Don’t hold the launch of your website up because you don’t have everything ready, because your website is fluid and content can be added and edited after launch, you do want the critical information before launch though. 

Select strong photos for your site. It’s not just written content that matters, the images/video, you use on your website will help build your brand and improve the user experience. Ideality, you can hire a photographer to take branding photos for your website, but in many cases, stock photography will work well too. Look into buying high-quality stock photography, make sure that it is royality-free, so you have to rights to use it. 

 

Maintain your Website

Once your site is launched, the work isn’t over. A website is an ongoing entity that continuously represents your business, so maintenance is very important. Monitor your analytics to see how your website is performing. Keep an eye on metrics like your number of unique visitors, bounce rate, and which pages are most popular on your website. Consider also ‘future-proofing’ your website. This means your site having a built-in ability to expand. You don’t want to have to rebuild the site again from the ground up, every time you have a new idea you want to add to it.

Launching a new website is by no means easy, but with a strong plan and a launch strategy in hand, your website launch should run smoothly.

 

If you need help planning and creating your new website, please contact us

 

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Take Advantage of Google My Business to Increase your Local SEO!

Google offers many free tools that you can take advantage of for your business. Google My Business is one of the most valuable ones.
 
Setting up your Google My Business (GMB) listing is one of the most important things you can do for your local business.

Think about how others use the Google search engine to find what they are looking for locally, they will usually type in the service or product then the location. For example, “Italian restaurant near me” or “Italian restaurant + LOCATION,” they don’t want to browse websites. They want to find a restaurant.

Google understands this and has started showing real local businesses at the top of their search results.

If you want to show up in those results, you need to create and optimize your listing now and keep it up to date. 

Claiming and verifying your Google My Business Account will allow you to reach customers with the Google map and listing tools. It will also ensure customers have correct hours, contact information and location. 

When you claim your business, Google will send you a verification code to the store address that you listed (so make sure it is a mailing address too, and not just a business location)

What is Google My Business? 

Google My Business(GMB) is a platform where you can control your business listing in local Google search engine results and Google Map placement.

You can add contact information, business hours, photos, video, and engage with potential customers through reviews and questions.

It is a great tool for managing your online reputation by responding to those customer reviews.

 

Why Do You Need to Claim your Google My Business listing?

Google My Business works hand in hand with your website to increase your local online presence. 

Mobile users want to find information quickly online, and not have to look through all the websites to find what they need. If they can find what they need on the business page and can book or ask a question easier, that is better for them and you. 

Top Local Search Results

For local searches, Google does not give websites the prime real estate, that goes to the top business listings, right below the ads.

82% of smartphone shoppers make a “near me” or local search before deciding on a business and most people looking for something local, are looking on their smartphones. 

This is why it is so important that you not only have set up or claimed your Google My Business Listing, but also that you assure that all relevant information is added as well that potential customers may be looking for. 

Checklist for Google My Business

  • Have you claimed your Google My Business listing?
  • Is your business name, address and phone number correct?
  • Are your business hours correct?
  • Are you listed under the correct business categories?
  • Have you added at least 5 – 7 quality photographs? Businesses with photos on their listings receive 42% more requests for driving directions on Google Maps and 35% more click-throughs to their websites than businesses that without photos, according to Google.
  • Have you added a video? (maybe a 360’ tour)
  • Have you written a great business description?
  • Have you included that you accept credit cards and other types of payments?
  • Have you encouraged your customers to add reviews?
  • Have you responded to both positive and negative reviews?
  • Do you regularly add posts?
  • Have you added a menu or list of products and services?

Create a Google My Business (GMB) Listing

Here’s a quick overview of key steps to take when setting up GMB:

  1.  Log in to the Google Account you want to be associated with your business (or create a Google Account if you don’t already have one).
  2. Go to business.google.com and select “Start now” in the top right-hand corner.
  3. Enter your business name and location.
  4.  Add your phone number. 
  5. Include a link to your website.
  6. Select relevant categories and subcategories. 
  7. Add at least 5-7 photos of your business, interior and exterior. 
  8. Add up-to-date business hours.
  9. Include any relevant business information, such as menus, reservations, or book appointments. 
  10. Respond to business review and ask for business reviews from happy clients. 

If you have any questions or need help with your listing, send me an email

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Get Ready for 2020 – Social Media Marketing Workshops

 

Have you made your business goals for 2020? Was one of them to create more awareness of your business and to make more sales? 

If so, social media coaching and training can help you get there. 

To help you prepare and plan to start 2020 with a bang, I am offering 3 workshops that you can take individually or package together. 

Workshop #1 will be all about Instagram Marketing and showing you how to improve your presence, rock the new features to grow your audience. 

Workshop #2 is taking on Linkedin for your business. How to make real connections that will make a difference in your business. 

Workshop #3 is where we dive deep into your digital marketing and social media goals for 2020 and develop a strategy around it. Figure out your unique selling proposition and get your messages out there. 

 

Instagram is one of the most important and most powerful marketing channels of our time. Most successful brands are primarily thinking first and foremost about how this visual social channel is going to help propel their brand.

Instagram for Business – Advanced Strategies

Tuesday, November 26, 2019 at 12 pm – 1:30 pm

This advanced-level workshop will be a deep dive into Instagram as a marketing channel. You will learn how to increase and improve your business’ presence on Instagram – how to get better engagement, more followers and ultimately drive more customers – as well as tools and strategies you can use to be more efficient with the time you spend on Instagram planning.

Course Content:

– How to create an Instagram strategy to meet your business goals
– Optimizing your profile (feed and bio)
– The 80/20 rule of content – what and when to post
– The Instagram algorithm
– The strategy of #Hashtags – How to use the right hashtags and @ mentions
– Tips on good Instagram photography
– Optimizing Stories
– Instagram Stories and live broadcasting
– Monitor the impact and Measure success through analytics
– IGTV
– Instagram Analytics
– Power of Instagram Ads

This workshop is for those who already have an Instagram account and want to progress to an advanced level, basics will not be covered. There will be opportunities for questions during the session, and at the end for any specific requests

Course requirements:
Familiarity with Instagram and an Instagram account
Smartphone with a running Instagram account

Cost: $29
Workshop via Zoom

or Social Media Marketing series = $129

Presenter: Sherry Crummy

Instagram for Business – $29 + HST

 

LinkedIn for Business – Creating Connections

Tuesday, December 10, 2019 at 12 pm – 1:30 pm

LinkedIn is an amazing B2B marketing tool if you use it correctly. It is not just a place to store your online CV or search for jobs. It is a business imperative to have a great presence on LinkedIn.

At this hand’s on session, Sherry Crummy will show you how LinkedIn can benefit you, your company and brand.

We’ll start from the beginning and discuss:

– What LinkedIn is and why you should be using it;
– How to create a great personal profile;
– How you can use it to build the relationships that are key to your success; and
– Tips and techniques for LinkedIn best practices

After leaving this session, you will:

  • Have created a LinkedIn account, if you don’t have one
  • Create/update a profile that creates the right professional impression
  • Optimize your profile so you are found by people looking for your skills
  • Understand LinkedIn etiquette so you are confident when using LinkedIn
  • Connect with others via LinkedIn
  • Learn how to use groups and engage with other members



 

Developing a Social Media Strategy for your Business Workshop

Tuesday, January 7, 2020 at 12 PM – 3 PM

You know you that online marketing, social media and content development are important aspects to your business marketing strategy. Yet, you are not sure how to leverage the power of digital and social media marketing. If you would like to learn how to develop a more effective social media and online marketing strategy for your business, in this 3-hour workshop, we will work on developing a relative social media strategy for your business; develop engaging content that speaks to your target audience, and learn how to track and measure the success of your marketing campaign.

This is a hands-on workshop is ideal for new business owners and those who are interested in developing a digital marketing and social media strategy to grow their business.

Workshop Outline:
  • Establish SMART social media goals.
  • Identifying your target audience.
  • What are your key messages?
  • Audit your social media presence.
  • Identifying your tactics and tips on how to use them.
  • Developing a content strategy.
  • How to measure your progress.
There will be a follow-up email with each attendee. 2 weeks after the workshop to track progress and answer questions.

Developing a Digital Marketing and Social Media Strategy Workshop – $99 + HST




Get all 3 Social Media Marketing Workshops for only $129




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